Albertsons Schedule and Save
Albertsons
“Setting your weekly shop on Auto-Pilot”
A needed product, a local pilot, and a nationwide launch with 100% SKU adoption adds up to a new Albertsons revenue stream.
April 2021-May 2022
Auto-ship and groceries simply go together. Essentials like cat litter, trash bags, baking flour – we order these things on repeat. When I joined Albertsons a simple pilot program was in development. With my team and partners, we launched a pilot, researched and tested, acted on data insights, and ultimately launched a simplified, better-designed service across all Albertsons company banners. This project successfully added a new, recurring revenue stream to Albertsons.
Role
Director of Product Design
Team
Principal Designer
UXR team
Loyalty Team
Site Experience Team
Omni Channel Team
The research was clear: ~60% of a weekly customer’s grocery cart was repeat items, and there was a proven customer desire to automate shopping.
We started with a local pilot, and refined the experience based on data and testing.
995 (3%) SKUS • 50 Categories • Top 15 CPGs • 120 NorCal Safeways
My team kept an eye on the pilot while designing for the nationwide release. The design work needed to be more refined for this: we were moving to mobile, and our new mobile app introduced a modern design system.
The designer dove into the new library and started working on mobile work.
In this stage, I sped up the design process by working towards alignment: alignment horizontally with the Loyalty pillar, alignment internally with the design team, and alignment upward with executives. I led share-outs and carefully attended to feedback cycles. Most importantly, I focused my designer on designs that aligned with business goals, which improved our success with speedy executive buy-in.
When discussions become too abstract, I illustrate.
My conceptual drawings helped my Loyalty pillar partners and our principal designer to discuss, compare and agree on the most effective places to surface S&S within our ecosystem.
When we had agreement, we knew where to spend the effort optimizing flows.
Our most difficult discussion focused on the product card. With only 3% of our products available for S&S, its presence on the card was erratic. This interrupted the interface.
There was a re-org in Dec 2021. I successfully off-boarded my designer, and on-boarded the leaders of the Omnichannel pillar, the new drivers of S&S. This was the team dedicated to taking the pilot national. With them, we set an aggressive schedule to launch nationally AND on mobile within the year.